Privacy Policy

Last updated: May 2026

What We Collect

When you place an order or create an account we collect your name, email address, delivery address, and phone number. Payment information is processed securely by Stripe or PayPal — we never store card details. We may also collect your IP address and browsing behaviour via cookies.

How We Use It

• To process and fulfil your order
• To send order confirmation and shipping notifications
• To respond to enquiries and provide customer support
• To improve our website and product offering
• To send marketing emails — only if you have opted in. Unsubscribe at any time.

Sharing Your Information

We do not sell your personal information. We share it only where necessary to fulfil your order (e.g. Australia Post or courier services for delivery address) or as required by law. Payment processors (Stripe, PayPal) receive only the information necessary to process your payment.

Cookies

Our website uses cookies to maintain your shopping cart session and to analyse traffic via Google Analytics (if installed). You can disable cookies in your browser settings, though this may affect site functionality including the shopping cart.

Your Rights

You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights contact us at [email protected]. We will respond within 30 days.

Contact

Privacy enquiries: [email protected]
DuPiT Bristlenose & Plecos  ·  Sunshine Coast, Queensland, Australia